Your Rights and Responsibilities

What are my health rights?

  • In Australia, everyone has health rights. This means you can expect to receive an equal level of care to everyone else in the country.
  • Everyone a right to expect quality and safe health care at every visit.
  • You have a right to have an interpreter available, by phone or in person, during any health encounter (in the hospital or at the doctor).
  • Quality and safe health care health care requires a partnership between patients and their health care providers to ensure everyone is happy with the support being offered.
  • The Australian Charter of Healthcare Rights describes the rights of patients and other people using the Australian health system.

charter-health-rights

What are my responsibilities?

  • It is your responsibility to inform your health care provider of any concerns you have.
  • All hospitals and health clinics in Australia have a “zero-tolerance” policy towards violence, abuse and disrespect towards staff, patients and visitors.
  • This means that if you are, violent, aggressive or speak rudely, you may be asked to leave or security/the police may be called to remove you from the building.
  • If you are unhappy with the health service you were provided with or wish to discuss your experiences further, you can contact the local Health Care Complaints Commission, listed below, in your state or territory
Local HCCC Phone Website
ACT Human Rights Commission 02 6205 2222 www.hrc.act.gov.au
NSW Health Care Complaints Commission 1800 043 159 www.hccc.nsw.gov.au
NT Health and Community Services Complaints Commission 1800 806 380 www.hcscc.nt.gov.au
QLD Health Quality and Complaints Commission 1800 077 308 www.hqcc.qld.gov.au
SA Health and Community Services Complaints Commission 1800 232 007 www.hcscc.sa.gov.au
TAS Office of the Health Complaints Commissioner 1300 766 725 www.healthcomplaints.tas.gov.au
VIC Office of the Health Services Commissioner 1800 136 066 www.health.vic.gov.au/hsc
WA Office of Health Review 1800 813 583 www.healthreview.wa.gov.au

Resources

  • The Beginning a Life in Australia booklet, produced by the Department of Social Services (DSS). Available here.
  • The Australian Charter of Healthcare Rights, produced by the Australian Commission on Safety and Quality in Healthcare. Available here.